How to raise Backyard Chickens: [CHICKENS-101] Chicken with sore vent...what do I do?

Hi all,
I have two hens (mostly brown with a bit of white on them, probably just common old British layers) a year old approx.
One of them has a red area just above her vent, where the first row of feathers come through. Not sure what I should do to help her?
Their coop has had louse and mite powder sprinkled on the bedding. The other hen seems fine. The affected hen takes more dust baths than her friend when they are allowed to roam the garden.
Also, I have had a few days recently with only one egg - not sure if it is normal resting period or something to do with the problem?
Grateful for any advice you can offer!
Thanks in advance
Jenny (and Betty hen!)
P.S. I've only had them for a couple of weeks so new to all this :-/

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